Performance Management (PM) is the process designed to align employee’s actions and behaviour with the company goal. Implementing Performance Management System (PMS) involved common understanding by all levels of employees on the critical aspects of PMS such as:
- Balanced Scorecard
- Key Performance Indicator (KPI)
PM is a shared responsibility between the organization, appraise, appraiser and reviewer. Appraise is the one who is been assessed. Appraiser is the direct superior of the appraiser and is accountable for his/her performance evaluation. While the reviewer is the direct superior of the appraiser and is responsible for the overall performance of the division/department.
PM Cycle involved Performance Planning, Performance Review/Assessment, Performance Monitoring and Performance Rewarding.