REC 004 – Interviewing Skills for Managers

REC 004 – Interviewing Skills for Managers

Category:
In-House Programs/ Recruitment/
interviewer skills 4

Duration: 2 Days
Lectures: InHouse
Certificate of Completion

INTRODUCTION

Interviewing is simply getting information from another person. All of us use this skill every day. For managers, interviewing is about gathering useful information in every face-to-face encounter, from project planning meetings to client discussions to speaking with prospective employees. This module has been put together to help participants acquire the basic essential skills needed to carry out effective interviews and master every aspect of the interview process to ensure honest, helpful and result oriented answers. The programme would be conducted as a hands-on practical workshop with role-plays and group activities. Real-life interview situations would be used to enable participants to apply the knowledge and skills acquired immediately when they return to work.

Objective

  • plan and prepare for the interview
  • state the essential skills needed by an effective interviewer
  • explain the processes involved in managing and conducting an interview
  • develop practical, specific, well-defined, behavioural criteria when interviewing candidates to assist in hiring decisions
  • use the right communication techniques when interacting with the interviewee
  • practice active listening skills and doing away with barriers to communication
  • recognise the six difficult behavoiurs and how to respond to them

Who should attend?

Managers and executives who need to do interviews for recruitment purposes as part of their management roles and responsibilities

Methodology

An “experiential learning” and “learner-centred” approach is used throughout the program including interactive lectures, role plays, group discussions, team activities and case studies.

CURRICULUM

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Day One

  • Behaviour-based interviewing
  • Interviewing: It’s not just asking questions
  • Skills for successful interviews
  • Steps in any interview
  • The Four-Phase Selection Model

  • Setting objectives
  • Determining and setting the environment
  • Determining and setting the plan

  • Gathering information before the interview
  • Creating and using interview tools

  • The beginning: Gaining attention and creating comfort
  • The ending: Gaining commitment

  • The platinum rule
  • Discover your communication style
  • Recognising communication styles
  • Planning to modify your way of communicating
  • Planning to gain information from people who
    are different from you

Day Two

  • What types of questions should you ask?
  • How to decide what questions you’ll ask?
  • How should you ask the questions?

  • Active listening
  • What are you listening for?
  • Active listening behaviours
  • Getting rid of barriers to listening

  • Six difficult behaviours
  • Interpreting behaviour
  • Behaviours, possible causes and your response
  • Figuring out the causes
  • Avoiding negative emotions

  • After a theory session, you will be asked to conduct the practical interview, applying the guidelines and concepts learned.